There are so many questions within the printer market which still havent been answered. No more mysteries. Its usually the most common questions which are frequently asked where people have the most trouble.

On that note, lets get straight to the point and no cutting corners, shall we...

Q1. What is the difference between a new toner cartridge and a remanufactured cartridge?

A. The difference between a new toner cartridge and a remanufactured cartridge is the price, quality, and packaging. The majority of the internal parts are replaced with new parts, reusing only those long life components that are in good condition.

Many new OEM (original equipment manufacturer) cartridges, such as Hewlett Packard or Canon, are also built from new and used parts.

What you will notice is a difference in the outside of the packaging and most importantly, the price of the product. You will save anywhere from 40% with the toner cartridges and up to 80% with the ink cartridges, which is less than OEM pricing.

This reducing un-necessary overhead will result in saving capital. At the same time, you will maintain the highest quality print output to give you phenomenal end results.

Q2. Will using a replacement toner or ink cartridge voids my printers warranty?

A. No, according to all printer manufacturers, using a replacement toner or ink cartridge will not affect coverage under the printers warranty.

This especially goes for those who purchase extended warranties with their local retailer. This is proven by the following US Congress Legislation.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT:

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and trade Chapter 50 Consumer Product Warranties 15 Section 2303.

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subjection may be waived by the commission if:

1)The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2)The Commission finds that such a waiver is in the public interest.

This means that the printer manufacturers cannot void the warranty on your printer because you use supplies and products manufactured by a third party manufacturer.

We cannot replace a printer nor have it fixed should any problems occur from using a remanufactured or compatible cartridge.

We guarantee our products from any faults and we have not had a single case of a printer being damaged by a cartridge sold by us.

Q3. What do my printers error codes mean?

A. Your printer can produce a variety of numerous error codes in two-digit format. Please contact Inkjet Surplus, Inc. to diagnose the problem.

Q4. Why does paper keep jamming in my printer?

A. There are simple reasons and complex reasons to why paper can jam in a printer. You will experience paper jams if you use the wrong type of paper in your printer, such as it being too thick, too thin, or laminated with an unnatural chemical finish.

If paper jams occur at the front of your printer, the problem may be more serious, such as a worn-out pickup assembly. The pickup assembly is responsible for feeding the paper from the paper tray into the printer.

It is possible that when using a top load paper feed tray, dust particles can cause the rollers to jam the paper, which will lead into causing streaks when printing.

To avoid paper jams align the paper properly in the tray, and do your best not to load too much paper in at once.

Q5. When should I consider adding more memory to my printer?

A.If your printer isnt printing as fast as its rated engine speed, adding more memory can and may help close the wide area. You will also need to add more memory if you frequently receive memory overload messages when trying to print documents.

Those messages indicate that your documents are too complex, sending more data to your printer at one time than your printers memory can handle.

Those who do not ask the questions are those who are ignorant within themselves

Q6. When should I consider upgrading my printer?

A. As good as your printer may be, there will come a time when upgrading makes sense. For one thing, printers do wear out eventually, getting to a point where the cost of repairs approaches the cost of a new machine.

You may even want to upgrade before your printers lifespan comes to an end. No matter how much memory you add to your printer, it will never print faster than its rated engine speed, also as fast as the new technology that recent machines contain.

If you or your staff frequently have to wait for the volume of pages you need to produce, then upgrading to a faster printer would contribute to the efficiency of your operations.

As your business changes, you may develop printing needs that your current printer simply cannot handle or perform, such as high resolution, print speed, or paper sizes. That is when it is time to upgrade.

Q7. Our printer can get very warm during printing. Will this indicate a problem or cause my printer to fail?

A.Most printers are sturdy enough to operate for many hours at a time. In the process they do get warm, After all, the fuser mechanism reaches nearly 400 degrees in order to melt toner onto the paper.

That being said, it is possible for your printer to get extremely hot. If its air intakes are blocked or if its air filter is dirty, your printer wont be cooling it properly and could overheat.

Very serious overheating will occur if your printers fan fails. A strong recommendation to reduce this from happening, purchase a printer that has a high monthly volume or duty cycle that can handle heavy printing loads.

Consider too, that keeping your printer in a cool environment, such as an air conditioner can help keep it cool.

Q8. What does the fuser assembly do, and does it need to replaced periodically?

A. The fuser assembly is located at the back of your printer. After toner has been deposited on the paper, the fuser (which gets very hot) melts the toner so that it adheres permanently to the paper.

If the fuser is not cleaned properly and regularly, it could need to be replaced as early as 35,000 prints. Dirt and debris can damage the fuser by scoring its surface. If you notice a ring around the roller, it may be time to replace the mechanism.

Q9. What is DPI?

A. DPI stands for dots per square inch. It represents the level of intensity as well as quality depending on how many microscopic drops per dot are layered upon each other.

There are directions in which ink is layered, horizontally and vertically. Pixels are contracted together to bring the image to its realistic life looks.

A high resolution such as 2400 x 1200 dpi will result in its best performance on high quality photo paper. DPI is measured on the amount of drops layered on the base of the paper, not the size of the resolution.

Q10. What is the difference if I purchase a printer that contains the print heads built-into the carriage or on the cartridge?

A. The difference is that every time you purchase a new cartridge such as a HP or a Lexmark, you are getting a brand new print head.

Whenever a printer is purchased with the print heads built-into the carriage, the more wear and tear will occur on the print heads within that printer. The cost of having a carriage replaced or repaired can result to the same cost as a new cartridge or even a new printer depending on the manufacturer.

Q11. What are compatible cartridges?

A. Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer specifications.

These cartridges offer a high output of quality, reliability, and offer great printing results.

Compatible cartridges are brand new retail boxed cartridges, containing only new components such as OEM product.

They are also an economical alternative to expensive brand name cartridges and supplies that allow the consumer to enjoy big savings. The use of compatible or replacement cartridges does not void the printers warranty.